After your purchase is completed, and as soon as the order is shipped, an email with a FedEx tracking number or FedEx collection reference will be sent to you to track the status of your shipment on www.fedex.com/za. You can also call our Customer Service Team at 021 510 4591/2 or email us at info@musicexperience.co.za and they will track your order for you.
We strive to ship all orders within one business day, but some items require extra attention. For guitars and other large purchases, please allow time for thorough inspection, setup, and specialty packing.
Most new, untouched, unopened items may be returned within 10 days of the date of delivery for a full refund, less outbound shipping costs. Buyer assumes responsibility for all return shipping costs, unless return is a result of incorrect shipment or defective item. Music Experience reserves the right to refuse any return if:
We aim to remain competitively priced on all the products we sell. However, of greater importance to us is offering you a high level of service which includes the advice and expertise of highly-trained product experts to assist with your purchase, a flexible, painless warranty & returns policy if the item you have purchased is not right for you, and after-sales support in case things go wrong. That said, we will consider price matches on items if you find them cheaper at our local competitors. To request a price match, just give us a call or send us an email with the link of the item you are enquiring about on our website.
